1. Introduction

Welcome to Iwish Eats! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our food delivery app as a driver.

1. Data collections and uses

1. 1. The data we collect
   2. Iwish collects data:
      • provided by users to Iwish
      • created during use of our services
      • from other sources
   3. Iwish collects the following data from these sources:
      • Account information:
        We collect data when users create or update their Iwish accounts. This includes first and last name, email, phone number, login name and password, address, profile picture and user settings
        For drivers and delivery persons, this may also include vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services using Iwish delivery app.
      • Background check information (drivers and delivery persons):
        This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by Luncbox service providers.
      • Identity verification documents and photos:
        This includes government issued identification such as driver’s license or passports (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures.
      • Location data (delivery person):
        We collect precise and approximate location data from drivers’ and delivery persons’ mobile devices when the Iwish delivery app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
      • Location data (order recipients):
        We collect precise and/or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.
        Iwish collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how riders and order recipients can enable precise location data collection.
        Order recipients may use the Iwish customer app without enabling collection of location data from their mobile devices. However, this may affect certain features in the Iwish app. For example, a recipient who has not enabled precise location data will have to manually enter their order delivery address.
        In addition, precise location data collected from a driver’s device during a trip is linked to the recipients account, even if the recipient has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation.
      • Transaction information:
        We collect transaction information related to the use of our services, including the type of services requested or provided; Order details (such as date and time, requested pick-up and drop off addressesand items ordered); and payment transaction information (such as a restaurant’s or merchant's name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
      • Usage data:
        We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
      • Device data:
        We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
      • users or others providing information in connection with claims or disputes.
      • service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
      • insurance, vehicle, or financial services providers for drivers and/or delivery persons.
      • publicly available sources.
      • law enforcement officials, public health officials, and other government authorities.
      • Data provided by users. This includes:
      • Data created during use of our services. This includes:
      • Data from other sources. These include:

 

2. Choice and transparency

Iwish enables users to access and/or control data that Iwish collects, including through:

1. privacy settings
2. device permissions
3. User data requests
4. Privacy settings
• Share Live Location (Order recipients)
• Order recipients can enable/disable Iwish sharing of their mobile device real-time location data with their drivers or delivery persons (as applicable) through their device settings.Location data collection (Order recipients)
5. Order recipients can enable/disable Iwish’s collection of their mobile device location data through their device settings.Device permissions
6. Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Users should check the available settings on their devices, or check with their provider.User data requests
7. Iwish provides users with a variety of ways to learn about, control, and submit questions and comments about Iwish’s handling of their data. In addition to the methods indicated below
• Data access and portability: Depending on where they are located, users may have the right to “access” their data (meaning, to be informed of the data that Iwish has collected about them), and to “portability” of their data (meaning, to receive a copy of such data). Regardless of their location, Iwish provides an option for viewing and obtaining copies of the data Iwish has collected about them. Users can access data including their profile data and trip or order history through the Iwish apps help section which includes two communication channels of whatsapp and an email.. This allows users to download a copy of the data relating to use of Iwish, including account, usage, communications, and device data.
• Changing or updating data: Users can edit the name, phone number, email address and profile picture through the Settings menu in Iwish’s apps or driver portal.
• Deleting data: Users may request deletion of their account through Iwish apps help section.
• Objections, restrictions, and complaints: Users may request that we stop using all or some of their data, or that we limit our use of their data. This includes objecting to our use of data that is based on Iwish’s legitimate interests. Iwish may continue to process data after such objection or request to the extent required or permitted by law.

3. How We Use Your Information

We use the information we collect to:

• Facilitate delivery services and manage orders
• Communicate with you about orders, payments, and app updates
• Verify your identity and eligibility to drive
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Comply with legal and regulatory requirement.

4. Sharing Your Information

We may share your information with:

• Customers and restaurants for delivery purposes
• Payment processors to facilitate transactions
• Service providers who assist in app operation and maintenance
• Legal authorities if required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.Your Choices

6. Account Information:

         You can update or correct your account information through the app settings.

7. Location Data:

          Location services are essential for providing delivery services. You can control location access through your device settings.

8. Marketing Communications:

           You may opt-out of receiving promotional emails or notifications by following the instructions in those communications.

9. Children's Privacy

             Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such information being provided to us, we will take steps to delete it.

10. Changes to This Privacy Policy

              We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on our app or website with an updated effective date

11. Contact Us

If you have questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:iwisheats@gmail.com

Thank you for being a driver with Iwish Eats and helping us deliver great service!